Adult Ambulation and Mobility
CE Hours : 1.5 | Course Hours: 1.5

Many individuals who are in a hospital or at home following a prolonged illness or injury that impacts mobility become frustrated when they cannot move around as they desire. Mobility and ambulation are important to overall health and recovery from illness and injury. Often, this recovery includes the support of care providers skilled in lifting, moving, and supporting an individual with... more

Americans with Disabilities Act of 1990: A Workplace Primer
CE Hours : 1.5 | Course Hours: 1.5

This course presents key information on the Americans with Disabilities Act (ADA), passed by Congress in 1990.  This law has far-reaching implications for almost every business and institution in the United States.  This course will help learners understand basic expectations of ADA, and apply these expectations to the workplace. 

AS01 Social Gerontology
CE Hours : 1 | Course Hours: 1

Few people think deeply about later life and the ways our culture and others have defined it and yet, most of us are likely to have preconceptions and sometimes false beliefs about aging and old age. Most people are preoccupied with their current lives and plans for the future: education, friends, relationships, careers, finances, and other markers of adulthood. Yet all cultures convey overt... more

AS02 Demography and Living Arrangements
CE Hours : 1 | Course Hours: 1

Aging is shaped by demographic characteristics. As the population grows or shrinks and people move to different areas to live, the experience of aging in society changes. Americans aged 65 and older are currently more than 11 times the size of this group in 1900, and the proportion is increasing. This large section of society is more likely to live longer and healthier than previous... more

AS03 Theories of Aging
CE Hours : 1.5 | Course Hours: 1.5

Theories help us understand patterns of behaviors and aspects of social life and are shaped by history and culture. The field of gerontology seeks to understand social, behavioral, and psychological aspects of aging. Since individual aging is deeply intertwined with social change, each theory can best be understood in its relationship to the others. Not surprisingly, aging and old age have... more

AS04 Health in Later Life
CE Hours : 1.5 | Course Hours: 1.5

Using the science of aging to improve the end of life represents a challenge, perhaps the greatest yet to face medical science. Solutions will not come easily the greatest human ingenuity will be needed to meet this challenge. Understanding longevity and life span are steps to improving the quality of health care and life as we age. This course will look at how we age biologically and the... more

AS05 Personality and Adult Development
CE Hours : 1.5 | Course Hours: 1.5

Who we are as adults is a process that begins in childhood and is shaped by society. Socialization is a lifelong process that only ends when we die. Social norms and how we understand ourselves can change and are shaped by the society in which we live. Our personality, who we are as individuals, can be understood through theories of development. Theorists have proposed a variety of ways that... more

AS06 Cognition and Memory
CE Hours : 1 | Course Hours: 1

Cognition refers to mental processes such as intelligence, learning, and memory. The ways in which we perceive, recall, reason, make decisions, solve problems, and make sense of the world around us are all cognitive processes. Does intelligence decline with aging? Is memory loss inevitable as we grow old? These are questions that gerontologists who study cognitive processes among older adults... more

AS07 Family Relationships and Social Bonds
CE Hours : 1.5 | Course Hours: 1.5

While definitions of family vary based on culture, historical period, and social structure, it remains an important social construct as we age. Family can help define our experiences in old age, with relatives and friends providing caregiving and support as we get older. This course will discuss the history of families, how they have been understood in different historical periods, love and... more

AS08 Work, Retirement, and Leisure
CE Hours : 1.5 | Course Hours: 1.5

Most of us spend at least some of our adult life working or looking for employment. Some of us choose not to work for paid money and engage in volunteer work while a parent may stay home for periods of time to care for young children and stay out of the labor force. For those who are part of the labor force as they approach older age, issues of retirement become a concern, and finding time for... more

AS09 Economic Security, Public Policy, and Politics
CE Hours : 1.5 | Course Hours: 1.5

Throughout our lives, we want to be able to live comfortably and enjoy life. Our focus for where our finances go may change depending on whether we are new in the labor force, raising children, or approaching retirement. Discrepancies in income occur based on gender, race, ethnicity, and geography, and income inequality is a reality for older adults just as it is for all ages. In retirement,... more

AS10 Death, Dying, and Bereavement
CE Hours : 1.5 | Course Hours: 1.5

Death in contemporary American society is most likely to occur in old age. Historically, causes of death were quite different than in contemporary society, and infanticide was common. Today, social class, gender, race all impact how we die. Attitudes towards death and dying have also changed, with the shape of terminal illness socially constructed. Issues surrounding how we die are shifting as... more

AS11 Social Policy and Economics
CE Hours : 1.5 | Course Hours: 1.5

The older population continues to grow and impacts a multitude of public policies. As the number of elderly in the global population increases dramatically, concerns about the cost of living longer and caring for health concerns has become a focus of social debate. Debates have arisen concerning Medicare, Medicaid, and Social Security and how to approach these programs with a growing... more

Behavioral Health Advance Directives
CE Hours : 1.25 | Course Hours: 1.25

When individuals living with mental illness face a crisis like a hospitalization, managing a crisis can be extremely challenging, especially when there are no plans in place. Behavioral health advanced directives should be developed and implemented to assist individuals during a time of crisis. This course will introduce you to behavioral health advance directives for individuals living with a... more

Bullying in Healthcare
CE Hours : 1 | Course Hours: 1

Repeated and unwanted actions by an individual or group intended to intimidate, harass, degrade, or offend one or more persons is bullying. In organizations, bullying has a negative impact on the emotional health and well-being of employees and affects the performance of the entire organization. Bullying has become a serious and growing problem affecting a significant proportion of healthcare... more

Care of the Elderly & Chronically Ill
Course Hours: 0.5

Many Direct Support Professionals will work with patients, clients, and residents who need continuing care over long periods of time, sometimes for the rest of their lives. Direct Support Professionals working in these facilities are responsible for helping the elderly and chronically ill with their special health, nutritional, and hygiene needs related to the aging process or the chronic... more

Caring For Clients Who are Terminally Ill
Course Hours: 0.5

Direct Support Professionals will care for patients through many stages of the healing process. Some patients, however, suffer from illnesses that have no cure. Other patients may be very elderly, and their body is slowly shutting down.  In both cases these patients are approaching death, which is the inevitable end to all human lives. It’s the role of the Direct Support Professional to see... more

Caring For Clients With Cancer
Course Hours: 0.5

Chances are Direct Support Professionals will care for many cancer patients over the course of their careers. Having a better understanding of the causes of and treatment for cancer helps Direct Support Professionals give better care to their patients, clients, and residents who will suffer from cancer. This course will teach current and future Direct Support Professionals about the impact of... more

Coaching to Improve Performance in Long Term Care Facilities Course
CE Hours : 1.0 | Course Hours: 1.0

Long-term care facilities with high-performing staff members are best able to serve their patients and residents. In order for all staff members to be high performers, their supervisors and managers must be committed to giving substantive feedback to them.  Feedback occurs when one person shares their opinion about another’s performance with that person. When the feedback is... more

Communicating with the Elderly
Course Hours: 1.5

Communicating with others is a basic human need and the foundation for all social interactions. When healthcare workers effectively communicate with those for whom they care, it helps patients feel less isolated and can improve their sense of wellbeing. Often, the effects of aging, illness, and disabilities can become barriers to effective caregiver-patient communication. Paying attention to... more

Communication Skills for the Health Care Professional
Course Hours: 0.5

When health care workers effectively communicate with those they care for, it helps patients, clients, and residents feel less isolated and improves their sense of wellbeing. When they understand how the communication process works and how to effectively send and receive messages, health care workers are better able to meet the needs of those they care for. This course will teach current and... more

Customer Service in Long Term Care Facilities
Course Hours: 1.5

Customers are the lifeblood of virtually every business in every industry. Organizations and individuals who strive to deliver exceptional customer service are more likely to be successful. Providing good customer service is one of the most important things in healthcare. It can make a significant difference for the experiences of staff members and their residents and patients. In the private... more

Death & Dying Care
Course Hours: 0.5

Death is a natural process that all living beings experience. Direct Support Professionals will most likely see many patients, clients, and residents die over the course of their career.  Some of these deaths will be sudden and unexpected, while others may occur after prolonged illnesses. The Direct Support Professional gives dying patients’ regular care that helps them through this difficult... more

Delegation in Healthcare
CE Hours : 1 | Course Hours: 1

For most working adults, days are filled with task after task and deadline after deadline. This is especially true in healthcare, as you should do all your work while also considering the needs of those in your care. Chances are you have more things you want to do than you have time to do them. You can’t create more time, but you can do a better job of deciding where to spend your time.... more

Delivering Bad News in Healthcare Settings
Course Hours: 1.5

“I have some bad news for you.”  No one likes hearing this statement, especially in a healthcare setting. For staff members and caregivers who work every day with the sick, injured, and elderly, having to be the bearer of bad news can become a common, almost routine part of the job. This can be a rather difficult chore for most people because everyone reacts differently to learning something... more

Disaster Preparedness in Long Term Care Facilities
CE Hours : 1.5 | Course Hours: 1.5

Workplace emergencies are rather common. They range from small incidents, such as a fire alarm going off, to large events like hurricanes and snowstorms. In the long-term healthcare setting, staff members are responsible for more than just their own safety during an emergency. They must also see to the needs of patients and residents. In order to minimize injuries, save lives, and prevent... more

DSM-5: Neurocognitive Disorders
CE Hours : 1.5 | Course Hours: 1.5

The chapter in DSM-5 immediately following Substance-Related and Addictive Disorders is devoted to a group of mental conditions categorized as neurocognitive disorders (NCDs). These illnesses were classified as “Dementia, Delirium, Amnestic, and Other Cognitive Disorders” in DSM-IV. The common underlying feature in all of these diagnoses is a clinical deficit in cognitive... more

Effective Communication Among Caregivers
CE Hours : 1 | Course Hours: 1

Communicating with others is a basic human need and the foundation for all social interactions. When healthcare workers effectively communicate with those for whom they care, it helps patients, clients, and residents feel less isolated and can improve their sense of wellbeing. Communicating effectively with peers, subordinates, and supervisors is not only an expectation of all healthcare... more

Elder Abuse and Neglect
CE Hours : 1 | Course Hours: 1

The abuse of elders is a tragic and growing problem. Elder abuse can affect people of all ethnic and social backgrounds. Abuse impacts both the victim and those who care for him or her. It is important for anyone working with or caring for an elder to know the signs of abuse as well as how to report any concerns. This course defines elder abuse, identifies populations of elderly at risk for... more

Employee Satisfaction in Long Term Care Facilities
CE Hours : 1 | Course Hours: 1

Every business and industry has to get work done with limited resources. This is especially true in the field of healthcare. Long-term care facility administrators who achieve results using fewer resources should understand the important roles staff productivity, job satisfaction, and motivation play in getting the job done well. A motivated workforce is a satisfied workforce that in turn... more

End of Life Care
CE Hours : 1.5 | Course Hours: 1.5

Terminal illness can present a myriad of needs that have to be addressed in order to ensure that the person approaching end of life receives the best care to ensure the best quality of life in their remaining days. The needs of the terminally ill range from the immediate and physical, such as the management of pain and suffering, to psychological in order to address feelings of fear, anger,... more

Equal Employment Opportunity and Diversity for Managers in Long Term Care Facilities
CE Hours : 1 | Course Hours: 1

Anyone who has ever been in charge of others at work has wondered about their ability to manage a diverse workforce. This can be especially challenging in a long-term care facility because managers are not only responsible for the people they supervise, they are also responsible for everyone under their team’s care. At the very least, managing a diverse workforce means following all... more

Fire Safety in Long Term Care Facilities
CE Hours : 1 | Course Hours: 1

Fire safety in healthcare facilities like nursing homes, retirement homes, hospice, and eldercare facilities requires a special response by staff members that goes beyond what one expects in other organizations. This is because both patients and their families have placed a special trust in you to see to the safety of people who, in many cases, are not able to help themselves. The threat of... more

Geriatric Care Management
CE Hours : 1 | Course Hours: 1

As our lifespan has increased, our health care needs will continue to increase. Demands for more healthcare professionals with increased training in geriatric needs will also continue to increase in the years ahead. Healthcare professionals should be prepared to meet the challenges and issues of an aging patient population. Creating and implementing geriatric goals and care plans help elderly... more

Handling Aggressive Residents and Patients with Dementia
CE Hours : 1 | Course Hours: 1

Patient care often goes beyond general medical support. When a patient becomes emotionally upset, displaying aggressive physical behavior, it is not only disruptive but can be harmful to healthcare workers, family members, and other patients and interfere with necessary medical care. Aggressive physical behavior occurs in 30% to 50% of those people who suffer from dementia, and aggressive... more

Healthcare Teams: Managing Conflict
CE Hours : 1.25 | Course Hours: 1.25

Healthcare facility leaders understand they need to achieve results using fewer resources through increasing staff productivity, better job satisfaction, and motivating team members. The team approach to healthcare services places individuals with different but complementary skills together in order to meet organizational performance objectives through interdependent collaboration. This team... more

Healthcare Teams: Team Leader Role
CE Hours : 1 | Course Hours: 1

Healthcare facility administrators needing to achieve results using fewer resources understand the important role that staff productivity, job satisfaction, and motivation plays in getting work done. Taking a team approach to healthcare allows several individuals with different but complementary skills to better meet organizational performance objectives as they work interdependently with each... more

Healthcare Teams: Team Member Role
CE Hours : 1 | Course Hours: 1

The team approach to healthcare services allows for many individuals with different but complementary skills to work together to meet organizational performance objectives through interdependent collaboration. Each person on a team has responsibilities, both unique to the individual and shared collectively by all team members. When team members understand their role, the team is better able to... more

Hiring the Right Frontline Caregivers in Long Term Care Facilities
Course Hours: 1

Great talent doesn’t always walk in the door asking for a job. Usually, top talent needs to be sought out and encouraged to apply for a needed position. Facility hiring managers find the best frontline caregivers by having an effective recruiting strategy that seeks the right people based on specific organizational needs. After executing a successful recruitment strategy, hiring managers are... more

Leadership in Long Term Care Facilities
CE Hours : 1.5 | Course Hours: 1.5

Anyone who has ever been “in charge” of a project or other people has wondered about leading others. Leadership can be especially challenging in a healthcare setting because managers are not only responsible for the people they supervise, they are also responsible for everyone under their team’s care. This course discusses popular leadership theories, how to build a team, ways to use conflict... more

Managing Across the Generations in Long Term Care Facilities
Course Hours: 1

Anyone who has ever been in charge, either formally or informally, has wondered about his or her ability to manage a diverse workforce. This can be especially challenging in a long-term care facility because managers are not only responsible for the people they supervise, they are also responsible for everyone under their team’s care. Having diversity creates a positive workplace... more

Marketing for Eldercare
Course Hours: 1

Every year, administrators and staff members working in eldercare and assisted living facilities are asked to do more with fewer resources.  But if these facilities don’t have new patients, clients, and residents coming through the door, they go out of business.  Knowing and practicing some basic marketing and sales techniques can help these facilities fill their beds and... more

Medicare Part D: Fraud, Waste and Abuse Prevention
Course Hours: 1.5

The Center for Medicare and Medicaid Services known as CMS has released the 9th and final chapter for the Prescription Drug Benefit Manual regarding a program to control fraud, waste and abuse. This course provides both interpretative rules and guidelines for Part D plan sponsors on how to implement the regulatory requirements to have in place a comprehensive fraud and abuse plan to detect,... more

Overcoming Objections and Closing the Sale in Long Term Care Facilities
Course Hours: 1.5

No business survives long without customers, so attracting and retaining your clients and residents over time is very important. One of the bigger mistakes senior housing facilities make is failing to train their salespeople on relationship management. Taking the time to understand your clients and using this information to exceed their expectations is at the core of every sales dialogue.... more

Overprescribing in Substance Abuse and Elder Care
CE Hours : 1 | Course Hours: 1

Drug therapy is necessary for the treatment of many forms of mental illness and chronic pain. However, some medications can create serious health and social issues when they are overprescribed. Overprescribing or mis-prescribing medications is a particular concern in vulnerable populations such as older Americans and those with current or previous substance related disorders. This course will... more

Palliative Care : An Introduction
CE Hours : 1 | Course Hours: 1

Since the 1980's, palliative care programs have become more available in the United States. All healthcare providers benefit from a clear understanding of palliative care in order to assist their patients in their overall treatment and care needs. This course will introduce you to palliative care and what it means to healthcare professionals and patients as well as how to know when and how to... more

Personnel Administration in Long Term Care Facilities
CE Hours : 1.5 | Course Hours: 1.5

Managers and administrators in long-term healthcare facilities have a lot on their plate. Besides running the facility, building a strong care team, providing patient care, and keeping beds full, they also have many duties related to personnel administration. This includes legal obligations, business ethics, and social responsibilities. This course examines laws that regulate employment... more

Preventing Falls
CE Hours : 1 | Course Hours: 1

Falls and resulting injuries are frequent in hospital settings. In fact, falls with serious injuries are among the top events reported in medical settings. Every year in the United Sates, hundreds of thousands of patients fall while in a hospital setting with approximately half of falls resulting in injury. Patient falls are preventable. With the right assessment, knowledge of fall risks, and... more

Preventing Unnecessary Hospital Admissions and Readmissions
CE Hours : 1.5 | Course Hours: 1.5

Unnecessary hospital admissions and readmissions are associated with a negative impact on the patient’s quality of life. This process of unnecessary admissions and readmissions is referred to in many terms, including bounce back, frequent flyer, re-hospitalization, and readmission. For patients, an unnecessary admission or readmission to the hospital can lead to the development of... more

Professionalism in Long Term Care Facilities
CE Hours : 1.5 | Course Hours: 1.5

Professionalism is not about just dressing nice or having an advanced degree. There are many considerations for professional behavior in the healthcare industry. When one is professional, he or she is seen as knowledgeable in their field, delivering high quality work, having high standard of ethics, good work morale, high motivation, appropriate relationships, and a commitment to the field. ... more

Relationship Sales in Long Term Care Facilities
Course Hours: 1.5

No business survives long without customers, so attracting and retaining your clients and residents over time is very important. One of the bigger mistakes senior housing facilities make is failing to train their salespeople on relationship management. Taking the time to understand your clients and use this information to exceed their expectations helps build your facility’s service level.... more

Resident Bill of Rights in Long Term Care Facilities
CE Hours : 1 | Course Hours: 1

People receiving healthcare services in the United States have rights and responsibilities associated with all levels of care. Caregivers and care facilities should understand and respect the rights and responsibilities of patients, their families, physicians, and other caregivers. Healthcare professionals must be familiar with patient rights in order to properly follow them and protect... more

Team Building in Healthcare: An Introduction
Course Hours: 1

Every business and industry has to accomplish objectives with limited resources, especially in the field of healthcare. Healthcare facility administrators who have to achieve results using fewer resources will understand the important role that staff productivity, job satisfaction, and motivation play in getting work done. Teams are made up of several individuals who have different... more

Team Development in Healthcare
Course Hours: 1

Healthcare facility administrators who have to achieve results using fewer resources understand the important role that staff productivity, job satisfaction, and motivation play in getting work done. Teams are made up of individuals who have different but complementary skills. All team members hold themselves mutually accountable for working towards a common purpose, reaching predetermined... more

The Psychology of Sales in Long Term Care Facilities
Course Hours: 1.5

No business survives long without customers, so attracting and retaining your clients and residents over time is very important. One of the bigger mistakes senior housing facilities make is failing to train their salespeople for the context. Taking the time to understand your clients and using this information to exceed their expectations helps build your facility’s service level, leading to... more

The Sales Cycle in Long Term Care Facilities
Course Hours: 1.5

No business survives long without customers, so attracting and retaining your clients and residents over time is very important. Clients in today’s long term care environment are under pressure to find effective and efficient solutions to their own or loved one's needs. These problems and solutions are often solved when people work with sales professionals who are committed to understanding... more

Time Management in Healthcare
Course Hours: 1

For most working adults, days are filled with multiple tasks and deadlines. This is especially true in healthcare as you have to do all your work while also considering the needs of those in your care. Chances are you have more things you want to do than you have time to do them. You can’t “find more time”, but you can do a better job of deciding what to spend your time on.... more

Transporting Adults in Wheelchairs
Course Hours: 1.5

Mobility is an important part of human activity, and from an early age people have a need to move from place to place.  For people who depend on mobility assistance through wheelchairs, seemingly mundane daily tasks like shopping for groceries can quickly become complicated. Many disabled individuals rely on transportation provided by public services, private companies, and healthcare... more

Understanding Grief
CE Hours : 0.5 | Course Hours: 0.5

Grief and loss are often not comfortable topics to discuss. Just the thought of a loss conjures up in our minds unpleasant memories, events, hard times, loneliness, anger, and confusion. Trying to understand and heal from a significant loss, whether it is a person, a pet, a house, an income, the loss of respect, a goal, to name a few, can be difficult and scary. Within this course you will... more