Elder abuse is a tragic and growing problem that impacts everyone working in healthcare. Elder abuse impacts both the victim and those who care for him or her. It is important for direct support professionals who work with an elder to know the signs of abuse as well as how to report any concerns. This course discusses the characteristics of elder abuse, which populations of elderly are at a... more
Direct support professionals are likely to encounter issues related to abuse at some point in their work with others. Abuse includes the malicious maltreatment of something or someone. Abuse of another includes the intention, maltreatment and the violation of rights. While often thought of as an issue within families, it also includes work relationships and friendships. This course will... more
Eye drops, ear drops, nose drops, and nasal sprays are routinely prescribed to treat a wide variety of head-related infections and conditions. This course discusses the proper way to administer each of these products.
Many individuals experience situations that temporarily or permanently impact their mobility and become frustrated when they cannot move around as they desire. Mobility and ambulation are important aspects of overall health as well as critical for successful recovery from illness and injury. Often, this recovery includes assistance from direct support professionals who are skilled in mobility... more
The mainstream health care commonly seen in western cultures is focused on medical, surgical, pharmaceutical, and technological treatment; much of the Direct Support Professional’s training is based on mainstream health care treatment. There are, however, other forms of health care that are seen as alternatives to mainstream health care. Some of these are ancient practices that have been... more
All direct support professionals should be familiar with all aspects of the Americans with Disabilities Act and how this legislation impacts their daily work. This course presents key information on the Americans with Disabilities Act (ADA), passed by Congress in 1990. This law has far-reaching implications for anyone working with those with disabilities as well as organizations in general.... more
Direct support professionals regularly work with individuals experiencing symptoms of anxiety. Anxiety is a normal reaction to stress that arises in life that everyone has experienced. It alerts us when something is dangerous and can help prepare us to respond to challenging situations. While similar, anxiety differs from fear in that it is focused on the anticipation of a future threat and... more
Bullying includes repeated and unwanted actions by an individual or group that are intended to intimidate, harass, degrade, or offend others. Within organizations, bullying behaviors negatively impact the emotional health and well-being of employees and can affect performance. Bullying has become a serious and growing problem in healthcare industries. It is important for all direct support... more
Many Direct Support Professionals will work with patients, clients, and residents who need continuing care over long periods of time, sometimes for the rest of their lives. Direct Support Professionals working in these facilities are responsible for helping the elderly and chronically ill with their special health, nutritional, and hygiene needs related to the aging process or the chronic... more
Direct Support Professionals will care for patients through many stages of the healing process. Some patients, however, suffer from illnesses that have no cure. Other patients may be very elderly, and their body is slowly shutting down. In both cases these patients are approaching death, which is the inevitable end to all human lives. It’s the role of the Direct Support Professional to see... more
Over 4 million Americans suffer from dementia, which causes a deficiency in thinking, memory, and judgment; the majority of these people have Alzheimer’s disease. These patients have specific symptoms that require special care and treatment. Because these diseases usually end in the patient’s death, they will need to be taken care of for the rest of their lives. Direct Support... more
Este curso instruirá a los actuales y futuros profesionales de la salud sobre los efectos que tiene el Alzheimer y la demencia en sus pacientes, clientes y residentes.
Chances are Direct Support Professionals will care for many cancer patients over the course of their careers. Having a better understanding of the causes of and treatment for cancer helps Direct Support Professionals give better care to their patients, clients, and residents who will suffer from cancer. This course will teach current and future Direct Support Professionals about the impact of... more
The Direct Support Professional will care for many different types of patients, clients, and residents. Some of these people require care due to illnesses, disabilities, or the effects of old age. Some patients, though, may seem physically healthy but are still unable to care for themselves due to mental or emotional illness. This course will teach current and future Direct Support... more
The human body is a complex machine, performing best when all its parts are healthy, doing what they are supposed to do. People constantly experience internal and external forces that threaten the body’s health, which can lead to disease and illness. It is an important part of the Direct Support Professionals job to notice and report signs of disease in their patient, clients, and residents.... more
Mobility is an important part of human activity. From an early age, people have a need to move from place to place, and they learn ways to do this regardless of their physical condition. Most patients, clients, and residents are used to an active lifestyle, so they can become frustrated when they cannot move around like they did before an illness, injury, or old age set in. The Direct Support... more
All people spend a large part of each day in bed. When mobility is impaired, the simple task of getting into or out of bed can be difficult. The Direct Support Professional should understand this need, and learn to help patients, clients, and residents with their transfer needs. This course will teach current and future Direct Support Professionals several ways to assist a patient, client, or... more
Many patients, clients, and residents may have some difficulty getting out of bed, walking around, bathing, or using a wheel chair. These difficulties can lead to incidents of patient injuries when they fall or attempt to do something beyond their means. The Direct Support Professional can prevent these incidents by learning how to best position patients and how to help them move around.... more
A failure to complete part or all of treatment can sometimes result from something done by the professionals overseeing treatment and not due to the client’s actions. When they are not at fault, clients may view treatment failures as a grievance against their provider. Grievances are written complaints by a client stating that a facility, program, or provider wrongly denied them, reduced... more
Client and patient rights are important for direct support professionals to know and understand in today’s medical culture where protecting patient information is critical. Client-patient rights have changed from when they first became a part of medical and research programs to what we know now. While rights vary from state to state and county to county, there is overlap. It is important... more
When patients, clients, and residents are comfortable they feel calm and relaxed. Helping patients with their physical and emotional comfort is at the heart of the Direct Support Professional’s job. When patients are physically and emotionally comfortable they are better able to rest and sleep, which improves their overall wellbeing and helps the body to heal. This course will teach current... more
Communication is a basic human need and provides the foundation for all interactions. When direct support professionals effectively communicate, it helps patients feel less isolated and can improve their sense of wellbeing. Many situations can lead to communication barriers, especially in healthcare settings. Paying attention to another’s communication needs is one of the most important... more
Communicating with others is a basic human need and the foundation for all interactions. When direct support professionals effectively communicate with their clients, it can reduce feelings of isolation and improve their sense of wellbeing. There are often barriers to effective communication, especially when patients lose some or all ability to hear the spoken word. Paying attention to another... more
When health care workers effectively communicate with those they care for, it helps patients, clients, and residents feel less isolated and improves their sense of wellbeing. When they understand how the communication process works and how to effectively send and receive messages, health care workers are better able to meet the needs of those they care for. This course will teach current and... more
Community Health Care is the medical, personal, and social care that a patient or client receives from others. It might be given in a wide variety of medical facilities or it can happen in the patient’s home. People receiving this care might only need it for a short time, or they may need help for a very long time. Patients, also called clients, are referred to a facility or in-home service... more
Consumer Rights and Responsibilities are the rules that both healthcare providers and those receiving treatment must follow and expect. Consumer rights are the fundamental rules that a hospital, skilled care facility, nursing home, home care agency, or other healthcare facility must follow and that clients, patients, or residents are entitled to receive. Responsibilities are the obligations... more
To improve patient outcomes, hospitals and health care centers around the country have implemented quality improvement measures to increase care coordination, patient safety, and preventive services. Despite these efforts to improve patient experiences, critical incidents continue to be a significant occurrence in the medical field. Direct Support Professionals play a significant role in... more
Death is a natural process that all living beings experience. Direct Support Professionals will most likely see many patients, clients, and residents die over the course of their career. Some of these deaths will be sudden and unexpected, while others may occur after prolonged illnesses. The Direct Support Professional gives dying patients’ regular care that helps them through this difficult... more
America is a melting-pot of many religions, races, ethnicities, cultures, and beliefs from around the world. No other country in the world has as much cultural diversity as the United States does. Direct Support Professionals need to understand and respect the cultural diversity of their patients, clients, and residents. This course will teach current and future Direct Support Professionals... more
Communication with others is important for everyone, and it can be particularly important in healthcare settings. When direct support professionals are able to communicate effectively with clients in their care, it can help them feel less isolated and improve their sense of wellbeing. Communicating effectively is critical for ensuring client wellbeing in every healthcare setting. This course... more
Terminal illness presents complex care needs that should be addressed in order to ensure that the person approaching end of life receives the best care to ensure the best quality of life in their remaining days. These needs range from immediate physical needs to ongoing psychological needs that arise during end of life care and approaching death. Often individuals approaching the end of life... more
Some Direct Support Professionals will work in a healthcare facility, some in a long-term residential or a special treatment facility, while still others work with clients in the client’s own home. The Direct Support Professional is directly responsible for the safety of their clients, patients, and residents, as well as their own. Environment and job safety includes knowing about care... more
Ethical and Legal standards are the rules, morals, and laws that govern the behavior of healthcare providers and protect patients, clients, and residents. During their shift, Direct Support Professionals make many decisions and take several actions, so it is important that they understand the ethical and legal standards they must follow.
Failing to follow these standards has severe... more
Este curso enseñará a los Profesionales de Soporte Directo actuales y futuros sobre las diversas cuestiones éticas y legales que afectan sus decisiones y actividades diarias.
Individuals working directly with others and especially those who work in certain healthcare settings risk being exposed to human blood on a regular or occasional basis. Sometimes this blood is infected with bloodborne pathogens such as the hepatitis B virus, posing a health risk for workers. This course discusses the risks that the hepatitis B virus poses as well as how direct support... more
Health Insurance Portability and Accountability Act of 1996 (HIPAA), is important for every direct support professional to understand. In healthcare settings, Titles I & II are of HIPAA are particularly important. Direct support professionals should understand how HIPAA impacts them personally and how to comply with HIPAA standards in their daily interactions with clients. This course... more
Anyone working directly with others faces the risk for exposure to a bloodborne pathogen. Direct support professionals have an increased risk for occupational exposure to hepatitis B virus (HBV), hepatitis C virus (HCV), and human immunodeficiency virus (HIV). Exposures can occur through a needlestick or cut from other sharp instruments that are contaminated with an infected patient's... more
Incidents of diseases like AIDS, Hepatitis and other infections have increased over the last several decades. Preventing illness has always been an important part of healthcare, but the spread of these deadly diseases has made it even more important. By following infection control techniques and other standard precautions, the Direct Support Professional will keep themselves, their patients,... more
Direct Support Professionals work as part of a team of health care providers. Because of this, they are involved in caring for patients, clients, or residents. In order to effectively provide high quality care, everyone on the care team must have basic knowledge of how the human body is organized. They must also be able to communicate with each other in an effective manner, without any... more
Needs are all the things a person requires to have good quality of life. Direct Support Professionals will see to the physical, emotional, and social needs of their clients, residents, and patients. They must also respect an individual’s sexuality, need for intimacy, and spiritual needs. By understanding all the things a person needs to be happy, the Direct Support Professional can better care... more
Eating is more than a basic human need; it’s a social activity where people take a break from the daily grind to catch up with family and friends on the day’s events or have a few minutes to relax. For some people, though, the joy of eating is diminished due to illnesses and digestive disorders. These people don’t get to eat food like they did when they were younger or healthier. Many of them... more
Este curso enseñará a los Profesionales actuales y futuros de la Asistencia Directa sobre la digestión, la nutrición y cómo una buena dieta ayuda a sus pacientes, clientes y residentes a mantenerse saludables.
Direct Support Professionals spends the most time with their patient, resident, or client, so they are much more likely to see a change in someone’s condition. These observation need to be documented and reported to the rest of the care team. The Direct Support Professional fills this important function by learning good observation skills, understanding when a change in condition should be... more
Direct support professionals often play a role in helping clients and family members navigate palliative care options. Palliative care programs have become more available in the United States in recent decades. It is important for all healthcare workers to gain a clear understanding of palliative care in order to provide the most supportive treatment and care needs to clients. This course will... more
Direct support professionals often focus on improving client wellness. Wellness seeks to help people increase their satisfaction, productiveness, and happiness through making conscious choices to live a more satisfying lifestyle. The resulting healthy habits help individuals avoid self-destructive behaviors including substance abuse, toxic relationships, and negative environments while... more
La Planificación Centrada en la Persona es un enfoque del tratamiento que comenzó en el trabajo clínico con personas con discapacidades y se ha expandido para ser utilizado en una variedad de poblaciones. En general, una planificación centrada en la persona, es una colección de estilos de planificaciones con un conjunto de principios compartidos que se centran en las necesidades especiales y... more
Direct Support Professionals work in an environment that presents many physical, mental, and emotional challenges. They are expected to report to each shift having a healthy body and mind so they can present a professional image while caring for patients, clients, and residents. Practicing good personal hygiene is an important expectation for all Direct Support Professionals.
Preventing patient falls is a significant concern for direct support professionals. Falls and the resulting injuries are often identified in healthcare settings. While patient falls in medical settings are frequent, they are preventable. With the right assessment, knowledge of fall risks, and proper staff training, facilities can increase safety for all patients. This course discusses the... more
Trauma can be experienced by individuals from every demographic with many of these individuals developing post-traumatic stress disorder, or PTSD. Direct support professionals should be aware of trauma responses and PTSD as they work with clients from a diverse background. This course discusses the history of understanding trauma and post-traumatic stress disorder with a brief overview of key... more
Direct support professionals encounter clients with a variety of mental health diagnoses, including schizophrenia. Schizophrenia is a chronic, severe, and disabling brain disorder that affects about 1% of Americans. While many with schizophrenia are deeply impacted by the disorder, others continue to thrive with current treatment options. This course will discuss the common symptoms of... more
In many agencies and facilities, Direct Support Professionals are assigned to monitor vital signs for patients, clients, or residents. Doing this accurately is important, because vital sign information tells doctors and nurses specific information about a patient’s body processes. Some facilities will also have Direct Support Professionals measure and record a patient’s blood pressure, which... more
The Direct Support Professional is an important member of a health care facility or service company. They are part of a team that ensures clients, patients, and residents receive the care they need when they need it. The Direct Support Professional’s role and job description may be different based on their client’s needs and the services provided by an employer. However, this position serves... more
Grief and loss are often not comfortable topics to discuss, but they are likely to be something every direct support professional faces in his or her career. Even the thought of a loss can trigger unpleasant memories, events, hard times, loneliness, anger, and confusion. Understanding and healing from a significant loss can be difficult and scary without appropriate support. This course... more
Infection happens when a harmful organism enters a person and grows, causing them to become sick or catch a disease. Being infected by bacteria or viruses is not healthy for anyone. For people who are sick, frail, or have a lowered immunity system, becoming infected can be deadly. Infection control is a concern in the healthcare industry, and to control infections the Direct Support... more
Anaphylaxis, also called anaphylactic shock, is a serious allergic reaction that can onset rapidly and may cause death if not immediately treated. People prone to anaphylaxis are typically prescribed an epinephrine autoinjector, like the EpiPen; an immediate injection can be the difference between life and death.