From simple e-mails to formal customer letters, customer service representatives will need to compose documents that educate, persuade, inform, or enlighten the customer. They will need to be as savvy and professional in their written communications as they are in-person and verbally if they are to meet their customer’s needs. This means customer service workers should understand their audience, and write in such a way to meet that best serves them. This applies to both “snail mail” and digital text communications. Practicing good written communication skills helps customer service workers ensure they are delivering exceptional customer service.