Customer service providers don’t work in a vacuum; they work on teams. Teamwork is work done by several people, each doing a part but with all parts contributing to the whole. Teamwork creates a synergy where the combined effect of the efforts of many individuals is greater than the sum of their individual efforts. When a workplace embraces teamwork and builds a team-centric culture, they are better able to exceed expectations and better please the customer. This helps the company deliver an exceptional customer service experience. This course discusses the value teamwork gives to the customer service experience. It is designed for a general business audience.