Online Learning Course Membership

Service by Telephone

Service by Telephone

Course Hours: 

Service by Telephone training course

Not all customer service work happens face-to-face; much of it is conducted by phone. Telephone greetings are critical because they help form first impressions, which help them decide whether to do business with a company in the long run.  Having polished telephone skills and practice good phone etiquette may be the difference between an average and exceptional customer service experience. This course discusses the role telephones play in the customer service industry. 

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CE Approvals
  • International Association for Continuing Education and Training (IACET)