Today’s savvy customer expects more than simply good service; they expect exceptional service. They want a company and its employees to exceed their expectations by demonstrating that the organization cares for them by working immediately and decisively on their behalf. Customer service providers who go out of their way to add value to each and every transaction are in a better position to meet this expectation. When companies deliver exceptional customer service they are much more likely to retain their customer base and remain profitable in the competitive service environment. This course discusses ways to provide exceptional customer service. It is designed for a general business audience.