Online Learning Course Membership

Problem Solving

Problem Solving

Course Hours: 
0.5
IACET CEUs: 
0.05
Price: 
$20.00

Problem Solving training course

A big part of the customer service provider’s job is to fix problems. Effective problem solving by customer service representatives is a highly regarded ability. Customer service representatives who are considered especially good problem solvers are systematic, analytical, and have first-rate interpersonal skills. These skills don’t happen on accident, though; they happen when customer service workers to follow a structured problem solving process. Problems create stress in the individual experiencing them, so learning to cope with stress is part of the problem-solving process. This course discusses how to resolve customer-related problems. It is designed for a general business audience.

Course Vertical Tabs

CE Approvals
  • International Association for Continuing Education and Training (IACET)