Although managing one-on-one communication is important, managers must also know how to communicate effectively with a larger number of people throughout the organization. Electronic communications make it easier for managers to communicate with people throughout the organization and to get their message out. Organization-wide communication also means finding ways to hear what people throughout the organization are thinking and feeling. Of all the communication vehicles available, the use of email has revolutionized the way the working world communicates.
To effectively manage workflow and worker productivity, managers need to have an understanding of the communication process and how to effectively send and receive messages. This course discusses how to improve the transmission and reception of organization-wide communications, especially through electronic mediums.