Online Learning Course Membership

Managing Productivity and Quality

Managing Productivity and Quality

Course Hours: 
0.5
IACET CEUs: 
0.05
Price: 
$20.00

Managing Productivity and Quality training course

Operations management is the process of managing the daily production of goods and services, a key part of a manager's job. Organizations depend on both the quality of its products and services and on productivity. Productivity is a measure of performance that indicates how many inputs it takes to create an output, and is measured as either partial productivity or multi-factor productivity. Quality is a product or service free of deficiencies; it can also be defined as the characteristics of a product or service that satisfies customer needs. Quality standards include ISO 900, The Baldrige National Quality Award, and Total Quality Management. Managers have a lot of responsibilities: leading people, serving customers, maintaining internal controls, satisfying stakeholders, and driving profitability. Throughout all these responsibilities, managers must always strive to manage worker productivity and product quality. This course discusses how productivity and quality are managed.

Course Vertical Tabs

CE Approvals
  • International Association for Continuing Education and Training (IACET)