Online Learning Course Membership

Managing Customer Service

Managing Customer Service

Course Hours: 

Managing Customer Service training course

Exceptional customer service doesn’t just happen; it requires careful planning. Management in a customer service organization should regularly conduct a gap analysis that compares the company’s actual performance to their potential performance. To do this, managers need to first understand how their company uses knowledge, standards, delivery, and communication to meet customer’s needs.  They then determine where the gaps in these areas are, and work to narrow those gaps. This helps the company deliver better customer service. This course discusses ways to manage the customer service process. It is designed for general business audiences.

Course Vertical Tabs

CE Approvals
  • International Association for Continuing Education and Training (IACET)