Communication is an essential part of our everyday interactions. We enter into this world knowing how to communicate with our parents and caregivers and continue to build our communication skills as we expand our social circles. The challenge in our communication skills development is building our listening skills, as most of us find that talking comes more instinctively. There are many reasons for ineffective listening, but the biggest one is that people have poor listening habits acquired through a lifetime of routine, casual conversations without a significant need for strong listening skills. This means we don’t have those skills honed when we really need them in our personal or work relationships. This course discusses the communication process, explains how people perceive others, and describes ways for people to become better listeners.