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Having a Customer Focus

Having a Customer Focus

Course Hours: 

Having a Customer Focus training course

Customer service is not about making a sale at all costs; it’s about ensuring the customer receives what they need. Customers’ Perception of a company’s customer service is affected by the actual service delivered. Service failures are bound to arise, so rather than dwelling on negative aspects of customer problems, companies should focus on the positive opportunities the problems generate. This course discusses ways to ensure workers provide a customer focus. It is designed for a general business audience. 

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CE Approvals
  • International Association for Continuing Education and Training (IACET)