Online Learning Course Membership

Communicating Face-to-Face

Communicating Face-to-Face

Course Hours: 

Communicating Face-to-Face training course

Much customer service is done when service workers are helping customers face-to-face. For customer service workers to provide exceptional customer service in the fast-paced, competitive business world, they must be able to gather information appropriately by asking and answering questions. Having this skill allows them to better understand a customer’s needs, which leads to a higher likelihood that they will be able to fulfill this need.  Solid face-to-face communications skills is an essential for every customer service worker. This course discusses face-to-face customer service.

Course Vertical Tabs

CE Approvals
  • International Association for Continuing Education and Training (IACET)