Much customer service is done when service workers are helping customers face-to-face. For customer service workers to provide exceptional customer service in the fast-paced, competitive business world, they must be able to gather information appropriately by asking and answering questions. Having this skill allows them to better understand a customer’s needs, which leads to a higher likelihood that they will be able to fulfill this need. Solid face-to-face communications skills is an essential for every customer service worker. This course discusses face-to-face customer service.