Communication is a basic need for everyone, and it can be particularly important when working with patients. When patient care assistants effectively communicate with their patients, it helps to reduce isolation and can improve their sense of wellbeing and treatment outcomes. Often, the effects of aging, illness, and disabilities can become barriers to effective communication. Paying attention to the communication needs of others is one of the most important duties of any patient care assistant. This course discusses parts of the communication process, barriers and challenges when communicating with older patients, and how to communicate more effectively.