Communication is a basic human need and provides the foundation for all interactions. When direct support professionals effectively communicate, it helps patients feel less isolated and can improve their sense of wellbeing. Many situations can lead to communication barriers, especially in healthcare settings. Paying attention to another’s communication needs is one of the most important duties of direct support professionals, as effective communication can directly impact treatment effectiveness. This course explores the communication process, with in-depth discussions about specific barriers and challenges for communicating with older adults.