Long-term care facilities with high-performing staff members are best able to serve their patients and residents. In order for all staff members to be high performers, their supervisors and managers must be committed to giving substantive feedback to them. Feedback occurs when one person shares their opinion about another’s performance with that person. When the feedback is negative, we call it criticism, and when it is positive, we call it praise. Regardless of if it is critical or complimentary, feedback is important because it helps people better understand themselves so they can make performance improvements, leading to better patient care. This course discusses the coaching process, how to deliver feedback, and how to handle difficult situations.