There are a number of reasons for poor treatment outcomes. Sometimes, poor outcomes are because patients do not comply with treatment guidelines, but there are occasions when poor treatment outcomes result from something done by medical professionals overseeing treatment. Patients may view those treatment failures as a grievance against the healthcare provider. Grievances are written complaints by a patient stating that a facility, program, or provider wrongly denied them, reduced, or terminated services. Grievance procedures can help both providers and patients navigate treatment failures. All patient care assistants should know what is involved in grievance procedures. This course discusses the history of client rights and how patient rights relate to the grievance process in both healthcare and behavioral health settings. This course will also explore situations where patients would file a grievance before discussing the application and appeals process.