Client-Patient Grievances for Patient Care Assistants Course Hours: 1.5CE Hours : 1.5IACET CEUs: .15Course Vertical TabsDescriptionThere are a number of reasons for poor treatment outcomes. Sometimes, poor outcomes are because patients do not comply with treatment guidelines, but there are occasions when poor treatment outcomes result from something done by medical professionals overseeing treatment. Patients may view those treatment failures as a grievance against the healthcare provider. Grievances are written complaints by a patient stating that a facility, program, or provider wrongly denied them, reduced, or terminated services. Grievance procedures can help both providers and patients navigate treatment failures. All patient care assistants should know what is involved in grievance procedures. This course discusses the history of client rights and how patient rights relate to the grievance process in both healthcare and behavioral health settings. This course will also explore situations where patients would file a grievance before discussing the application and appeals process. ObjectivesAfter completing this course, you should be able to: Recall two ways that client rights contribute to grievances Choose one way that ethical codes contribute to the grievance process Recognize all steps for filing a grievance Select two typical reasons for individuals to file a grievance Identify one reason the appeal process is important with grievances CE Approvals International Association for Continuing Education and Training (IACET) RequirementsInternet Connection Broadband or High-Speed - DSL, Cable, and Wireless Connections *Dial-Up internet connections will result in a diminished online experience. Classroom pages may load slowly and viewing large audio and video files may not be possible. Hardware Requirements Processor - 2GHz Processor or Higher Memory - 1 GB RAM Minimum Recommended PC Software Requirements Operating Systems - Windows Vista, Windows 7, Windows 8 or 8.1 Internet Browsers - Google Chrome is highly recommended Cookies MUST be enabled Pop-ups MUST be allowed (Pop-up Blocker disabled) PowerPoint Viewer (if you do not have PowerPoint) Adobe PDF Reader QuickTime, Windows Media Player &/or Real Player MAC Software Requirements Operating Systems - Mac OS x 10 or higher with Windows Internet Browsers- Google Chrome is highly recommended Cookies MUST be enabled Pop-ups MUST be allowed (Pop-up Blocker disabled) PowerPoint Viewer (if you do not have PowerPoint) Adobe PDF Reader Apple QuickTime Media Player
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