Client-Patient Grievances for Nursing Assistants Course Hours: 1.5CE Hours : 1.5IACET CEUs: .15Price: $20.00 Course Vertical TabsDescriptionPoor treatment outcomes are never desired. While they can occur for many reasons, it is sometimes due to something not completed by medical professionals responsible for patient care. When the patient is not responsible for a treatment failure, they may view it as a reason for filing a grievance against their provider. Grievance procedures can help nursing professionals and patients navigate treatment failures. When done correctly, grievance procedures are a win-win for both healthcare providers and the community that they serve. This overview of patient/client grievances will take an in-depth look at patient rights and how they are connected to the grievance process in healthcare settings, situations when patients would file a grievance, and the application and appeals process. ObjectivesAfter completing this course, you should be able to: Recognize one way that client rights contribute to grievances Identify two ways that ethical codes inform the grievance process Recall the steps for filing a grievance Select two reasons that individuals may file a grievance Choose two aspects of the appeal process with grievances CE ApprovalsDistrict of Columbia Board of Nursing Assistive Personnel (CNAs) Florida Board of Nursing - Certified Nursing Assistants (CNAs) International Association for Continuing Education and Training (IACET) RequirementsInternet Connection Broadband or High-Speed - DSL, Cable, and Wireless Connections *Dial-Up internet connections will result in a diminished online experience. Classroom pages may load slowly and viewing large audio and video files may not be possible. Hardware Requirements Processor - 2GHz Processor or Higher Memory - 1 GB RAM Minimum Recommended PC Software Requirements Operating Systems - Windows Vista, Windows 7, Windows 8 or 8.1 Internet Browsers - Google Chrome is highly recommended Cookies MUST be enabled Pop-ups MUST be allowed (Pop-up Blocker disabled) PowerPoint Viewer (if you do not have PowerPoint) Adobe PDF Reader QuickTime, Windows Media Player &/or Real Player MAC Software Requirements Operating Systems - Mac OS x 10 or higher with Windows Internet Browsers- Google Chrome is highly recommended Cookies MUST be enabled Pop-ups MUST be allowed (Pop-up Blocker disabled) PowerPoint Viewer (if you do not have PowerPoint) Adobe PDF Reader Apple QuickTime Media Player
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