When poor treatment outcomes occur that are not because a patient does not complete their treatment as prescribed, they may view this treatment failure as being the fault of the healthcare provider. When a patient believes the provider is at fault for treatment failures, a grievance may be filed by the patient. Mental health technicians should be familiar with grievance procedures, as they can help clients navigate treatment failures. When done correctly, grievance procedures are a win-win for both service providers and the population that they serve. This course will take an in-depth look at client rights and how they are connected to the grievance process in healthcare settings, situations when clients would file a grievance, and the application and appeals process.