Client-Patient Grievances for Home Health Care Course Hours: 1.5CE Hours : 1.5IACET CEUs: .15Price: $20.00 Course Vertical TabsDescriptionWhile poor treatment outcomes can occur for many reasons, it is sometimes due to something not completed by those responsible for patient care. When the client is not responsible for a treatment failure, they may view that as a grievance against their provider. Grievance procedures can help home health care providers and clients navigate treatment failures. When done correctly, grievance procedures are a win-win for both service providers and the community that they serve. This overview of patient/client grievances will take an in-depth look at client rights and how they are connected to the grievance process in healthcare settings, situations when clients would file a grievance, and the application and appeals process. ObjectivesAfter completing this course, you should be able to: Identify one way that client rights contribute to grievances Recall two ways that ethical codes inform the grievance process Select the steps for filing a grievance Choose two reasons that individuals may file a grievance Recognize two aspects of the appeal process with grievances CE ApprovalsDistrict of Columbia Home Health Aides International Association for Continuing Education and Training (IACET) RequirementsInternet Connection Broadband or High-Speed - DSL, Cable, and Wireless Connections *Dial-Up internet connections will result in a diminished online experience. Classroom pages may load slowly and viewing large audio and video files may not be possible. Hardware Requirements Processor - 2GHz Processor or Higher Memory - 1 GB RAM Minimum Recommended PC Software Requirements Operating Systems - Windows Vista, Windows 7, Windows 8 or 8.1 Internet Browsers - Google Chrome is highly recommended Cookies MUST be enabled Pop-ups MUST be allowed (Pop-up Blocker disabled) PowerPoint Viewer (if you do not have PowerPoint) Adobe PDF Reader QuickTime, Windows Media Player &/or Real Player MAC Software Requirements Operating Systems - Mac OS x 10 or higher with Windows Internet Browsers- Google Chrome is highly recommended Cookies MUST be enabled Pop-ups MUST be allowed (Pop-up Blocker disabled) PowerPoint Viewer (if you do not have PowerPoint) Adobe PDF Reader Apple QuickTime Media Player
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