While poor treatment outcomes can occur for many reasons, it is sometimes due to something not completed by those responsible for patient care. When the client is not responsible for a treatment failure, they may view that as a grievance against their provider. Grievance procedures can help home health care providers and clients navigate treatment failures. When done correctly, grievance procedures are a win-win for both service providers and the community that they serve. This overview of patient/client grievances will take an in-depth look at client rights and how they are connected to the grievance process in healthcare settings, situations when clients would file a grievance, and the application and appeals process.