A failure to complete part or all of treatment can sometimes result from something done by the professionals overseeing treatment and not due to the client’s actions. When they are not at fault, clients may view treatment failures as a grievance against their provider. Grievances are written complaints by a client stating that a facility, program, or provider wrongly denied them, reduced, or terminated services. Grievance procedures can help both direct support professionals and their clients navigate treatment failures and can be a win-win when they are done correctly. This course will take an in-depth look at client rights and how they are connected to the grievance process in both healthcare and behavioral health settings. We will also explore situations where clients would file a grievance before discussing the application and appeals process.